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1. Driver Conduct and Safety Standards

At Happy Rider, our goal is to provide the highest quality transportation services. To achieve this, drivers are expected to adhere to the following standards:

Professional Attitude and Communication: Always greet passengers courteously and use polite, professional language throughout the ride.
Safety Management: Ensure both your personal safety and that of your vehicle through regular maintenance and adherence to safety protocols.
Self-Assessment for Safe Driving: Regularly evaluate your driving practices using the following checklist to maintain high safety standards.

Safe Driving Self-Assessment Checklist

Compliance with Traffic Signals: Did you adhere to all traffic signals and signs?
Speed Limit Adherence: Did you maintain the appropriate speed limits throughout your journey?
Avoiding Premature Starts: Did you avoid starting off too quickly, ensuring smooth transitions?
Maintaining Safe Distance: Did you keep a safe distance from the vehicle in front of you at all times?
Careful Lane Changes: Did you avoid making sudden or unsafe lane changes?
Seat Belt Use: Did you and your passengers wear seat belts at all times during the ride?

2. To Do & Not to Do List

To maintain high standards of safety and professionalism, the following guidelines outline what drivers should do and what they should avoid.

To Do:

Use a phone holder for navigation
Utilize Bluetooth for calls
Dress professionally
Be on time at your designated base location
Check and maintain vehicle cleanliness
Ensure passenger safety before departure and after arrival
Wear seat belts at all times on the freeway
Keep insurance and registration documents in the vehicle
Maintain a valid driver's license
Operate the vehicle with both hands
Adhere to traffic regulations
Enforce a no-smoking policy in the vehicle
Report to base before and after breaks

Not to Do:

Avoid personal phone use while driving
Do not engage in discussions on religion or politics with passengers
Avoid speeding or sudden stops
Avoid theft or loss
Do not drive carelessly
Avoid parking in prohibited areas
Avoid physical contact with passengers
Do not use alcohol or drugs
Avoid sudden lane changes
Avoid chewing gum or eating while driving
Avoid wearing hats or slippers while driving

3. What Every Driver Should Know

App functionality: Understand how the app works, including accepting rides, navigating to pickup and drop-off locations, updating trip status, and processing payments.
Route knowledge: Be familiar with local routes, traffic patterns, and alternative routes to ensure efficient navigation and timely pickups and drop-offs.
Customer service: Be polite, respectful, and professional with passengers, assisting when necessary (e.g., with luggage or providing information about the destination).
Vehicle maintenance: Ensure the vehicle is clean, well-maintained, and safe to drive. Regularly inspect the vehicle for any issues and address them promptly.
Safety protocols: Follow all traffic laws and prioritize passenger safety by driving defensively and avoiding distractions.
Communication: Communicate clearly with passengers, providing updates on the estimated time of arrival, traffic delays, or any other relevant information.
Confidentiality: Respect passengers' privacy.

4. What Every Driver Should Avoid

Mobile Device Usage: Avoid using your phone for any purpose other than navigating, as this can be a significant distraction and put passengers at risk.
Discrimination: Do not discriminate against passengers based on their race, gender, religion, disability, politics, or any other characteristic. Treat all passengers equally and with respect.
Driving Under Influence: Never drive while under the influence of alcohol or drugs, smoke, or vape, as this endangers the lives of passengers and others on the road.
Overcharging passengers: Refrain from soliciting tips from customers.
Aggressive Driving: Avoid aggressive driving behaviors, such as speeding, tailgating, or weaving in and out of traffic, which can be dangerous and make passengers feel unsafe.
Inappropriate Conversations: Avoid discussing sensitive or controversial topics, making inappropriate comments, or engaging in any behavior that could make passengers feel uncomfortable.

5. Accident Protocol

Accident Checklist

Assess Safety: Ensure the safety of all parties involved as soon as possible.
Contact Authorities: Reach out to the police and paramedics after conducting a situational analysis.
Report to Happy Rider: Report the incident to Happy Rider through the proper communication channels as indicated in the company rules.

Company Response

Swift Action: Happy Rider will promptly reach out to ensure the safety of the driver and all involved parties, gathering relevant information about the accident.

Insurance and Liability

Company Coverage: All rides are insured, and the company covers all liabilities through our crash and claims coverage provider. Do not report to any third-party insurance, including your own.

6. Safety Policies

Happy Rider is dedicated to providing a secure setting and experiences for both drivers and passengers. Maximizing safety and minimizing incidents are our priorities. All Happy Rider Drivers and Riders must undergo a rigorous background check-up to ensure they meet the safety standards required under our security and safety requirements. The training takes up to 1 month and includes security checks such as violent criminal history, driving violations, and other regulatory measures aligned to the local government regarding driver conduct.

Age Requirement

Happy Rider has a strict policy against carrying passengers under the age of 18 years. Therefore, passengers must prove identification if the driver deems them underage. Otherwise, such clients are to be accompanied by adults during rides.

No Smoking Policy

Passengers are prohibited from smoking in vehicles. Smoking disorders have been linked to several health hazards, including cancer and heart disease. Therefore, Happy Rider will not permit the use of or condone smoking within its platform.

Weapons Policy

Happy Rider is committed to maintaining a secure and accepting environment that everyone can enjoy safely while gaining access to the world's best transportation payment system. Therefore, we strictly prohibit weapons and firearms in all vehicles. Using such items tends to jeopardize a driver's safety and the safety of other passengers, drivers, and operators. Whether seated in the front or back seat during a ride, weapons must be removed from all vehicles before entering.

Sharing Location

As instructed by Happy Rider's privacy policy, drivers may share customer location with Happy Rider, but only if a customer requests a ride and does not opt-out. Sharing customer locations with Happy Rider will only occur within the confines of our platform. Personal information shared between Happy Rider users is subject to our privacy policy.

Fare Changes

We may change any of these policies at any time, and we will provide the customer with notice before the changes come into effect. Should our client continue using the services after any changes have been made, Happy Rider will consider it as approval of those changes. Please note that all rides in our company are insured. Therefore, the company shall cover all liabilities through our crash and claims coverage provider.

Driver and Rider Safety

Best Practices:
- Vehicle Maintenance: Ensure the vehicle is safe and functioning properly. Consult with a trustworthy mechanic for any mechanical issues.
- Seat Belt Use: While not required, passengers are encouraged to wear seat belts for their safety.
- Avoid Distractions: Minimize distractions such as excessive talking, note-taking, or using the phone during a trip.
- Report Accidents: Report all severe accidents to Happy Rider immediately.

7. Service-Specific Guidelines

Single Ride

Safe Driving: Treat every drive as a smooth, well-orchestrated journey where safety is the key note.
Customer Connection: Sync with passengers through the app, know their destination, and maintain clear communication.
Assisting Passengers: Help with luggage and ensure a pleasant experience, especially at locations like airports.
Seat Belt Check: Always ensure passengers have their seatbelts on before starting the ride.
Arrival: After arriving at the destination, remain friendly until the customer exits the vehicle. Your customers will remember your last smile.

Designated Driver

Team Effort: The designated driver service involves two people working together as a team.
- Main Driver Responsibilities:
  - Safe Driving: Prioritize safety as you drive customers and their cars to their destinations.
  - Vehicle Check: Conduct a thorough check of the vehicle, including mirrors, lights, and tires. Take photos if anything seems off and communicate any issues with the customer.
  - Passenger Boarding: Have passengers sit in the back seat for safety.
  - Seat Belt Check: Ensure rear-seated customers are wearing their seatbelts.
  - Departure and Arrival: Notify the customer before departing, drive smoothly, and upon arrival, take pictures of the car and upload them to the app. Get the customer's signature and ensure their safe exit.
  - Key Return: Politely return the key to the customer and assist them until the job is completely done.
- Backup Driver Responsibilities:
  - Safe Driving: Support the main driver by safely transporting them to and from the pickup location.
  - Pickup Coordination: Drop off the main driver at the passenger pick-up location and wait until the customer's car heads out.
  - Arrival: Check the estimated arrival time on the app, arrive at the destination first if possible, and welcome the main driver and passengers.
- Responsibility: Happy Rider is not responsible for any damage to the customer’s car during designated driver service.

Pet Service

Caring for Pets: You’re not just a driver; you’re a pet’s best friend.
- Special Needs: Be aware of any special needs or conditions (allergies, medications) and follow provided instructions.
- Never Leave Unattended: Pets should never be left alone in the vehicle.
- Comfort and Safety: Ensure proper ventilation, heating, or cooling, and avoid sudden movements or loud noises that could make pets anxious.
- Emergency Awareness: Know the nearest veterinary clinics or emergency facilities along your route.
- Communication: Notify clients in advance if you’re running late or early for a pickup.
- Documentation: Take photos of pets before and after the journey and upload them to the app.
- No Cages, No Ride: Pets must be in a cage for transport; otherwise, the ride cannot proceed.
- Pet Delivery Checklist: For pet delivery, ensure you collect and confirm the following details:
  - Date and time of arrival and departure
  - Nature of the service (grooming, vet visit, etc.)
  - Name and phone number of the veterinary clinic or pet grooming company
  - Customer information and destination
- Service Details in App: When a customer requests pet transportation, they will see available advertisements within their geographical area through the app. Customers can contact the service provider for further details.
- Customer Set Rates: Customers can set their own rates for pet transportation, but must include details such as arrival time, departure time, and contact information.
- Responsibility: Happy Rider is not responsible for loss or damage related to pet delivery.

Delivery Service

Transporting Goods: Happy Rider allows the transportation of furniture, appliances, and common household goods. You’re delivering more than packages – you’re delivering happiness. To ensure safety and proper handling, drivers and riders must adhere to the following checklist:
- Checklist for Goods Delivery:
  - Arrival time, departure time, and name/phone number of the recipient
  - A precise description of the goods to be transported
  - Name and phone number of the individual who purchased or hired the service
- Commercial Use Restriction: As a security measure, jobs from moving companies or businesses are strictly prohibited unless pre-approved in writing by Happy Rider.
- Dispute Resolution: In case of a dispute regarding pickup or drop-off locations, customers must provide written evidence to determine the fare rate. If a disagreement arises, Happy Rider will pay the customer according to the fee schedule for that type of ride.
- Secure Handling: Keep packages secure to prevent damage during transportation.
- Punctuality: Be on time, every time, to meet delivery schedules.
- Careful Handling: Treat packages with care, especially fragile or sensitive items.
- Verification: Check the package condition before and after delivery, and follow any special handling instructions.
- Prevent Theft: Take precautions to prevent theft or tampering with packages in your possession. Do not leave your vehicle unattended, and keep packages out of sight.
- Customer Interaction: Be courteous and helpful when interacting with clients or recipients.
- Reporting: Report any discrepancies or issues immediately to Happy Rider.

8. Prohibited Items and Conduct

Prohibited Items

Moreover, with more concerns regarding maintaining a healthy customer relationship while remaining within the confines of the law, the following items and terms shall be prohibited from Happy Rider Services:

Illegal or restricted items such as weapons, alcohol, and drugs
Anything that is personal such as personal property, cash, and belongings
Any item that could be hazardous such as chemicals, explosives, and dangerous goods
Abandoned or damaged goods
Misdemeanors or felonies
Indecent materials
Anything deemed offensive to Happy Rider's policy or any other policy that we may establish from time to time
A driver is picking up an individual who does not have valid permits for the job, all without permission from Happy Rider
A rider is picking up a pet from a certified partner without creating a proper booking and verification with one of our staff members to confirm the drop-off address and time.
The driver or the passenger takes unnecessary risks while using the service, such as driving while using their phone or other distracting activities.
In case an accident results in injury to any person or property, both parties are required to contact us immediately for further instructions.
We don't deliver anything that can't be valued. Happy Rider is not responsible for any damage or alteration after specifying it as a worthless item.

Driver Conduct

No Risky Behavior: Avoid distractions, reckless driving, and violating safety protocols.
No Physical Contact: Physical contact with customers is strictly prohibited.
No Smoking: Smoking is prohibited in vehicles.
No Offensive Behavior: Avoid sexual remarks, racist comments, and any behavior that could make passengers feel uncomfortable.
Respect Personal Space: Always respect the personal space of both yourself and the passengers.

9. Disclaimer and Help

Privacy and Security

The privacy of our Happy Rider community is of paramount importance. Therefore, we take our clients' privacy very seriously. Through this privacy statement, we want customers to understand what information we collect and how we use it.
Our customer's personal information is not sold or transferred to unaffiliated third parties without their explicit permission. The only exception is when a third-party vendor processes credit card transactions and provides fraud protection and identity verification. Such a vendor may receive specific data necessary to perform those functions (such as name, credit card number, and expiration date) so that we can fulfill our responsibilities to you. However, once the transaction is complete, these vendors are not authorized to retain, share, or use your personal information for any other purpose.